Drinkwell Stainless Steel 360 Pet Water Fountain (128 oz)

Drinkwell Stainless Steel 360 Water Fountain

What are the Benefits of the Drinkwell Stainless Steel 360 Water Fountain?

• Hygienic Stainless Steel: Rust-resistant, scratch-proof, and durable; ideal for single or multi-pet households.
• 360-Degree Access: Multiple spout options and 360-degree design allow pets to drink from any side.
• Dual Filtration: Carbon filter removes odors and tastes, and foam pre-filter catches hair and debris.
• Encourages Hydration: Free-flowing water entices pets to drink more, promoting hydration.
• Dishwasher Safe: All parts (except the motor) are top-rack dishwasher safe, simplifying cleaning.

Product Specifications

• Dimensions : 14.3 x 14.3 x 9.3 inches
  
• Breed Size : All Breeds
  
• Lifestage : ‎All Lifestages, Adult
  
• Material : Stainless Steel, Metal

Directions for Use

For best performance, the fountain pump needs to be cleaned every two weeks. When cleaning the pump, we recommend cleaning the fountain and changing the filter as well. Multi-pet households may need to be cleaned more frequently.

Pump Cleaning Instructions

1. Use your nail or a tool with a small edge to remove the face plate on the end opposite the cord. Please note: the Outdoor Dog Fountain pump face plate slides out.
2. Pull up on the small lip to remove the teardrop-shaped stator.
3. Remove the impeller by pulling up from underneath it with your finger.
4. Clean all parts of the pump using soap and warm water with a small brush, such as a toothbrush. Completely rinse the pump, then reassemble.

Troubleshooting

The fountain stopped working.

There are several possible causes for a fountain to stop working. Sometimes it takes a few minutes for the motor to start pumping water once it’s refilled or plugged in. If water doesn’t flow after 5 minutes, try these troubleshooting tips:

• Check the cord. If it has any frayed or exposed wires, your pet may have been chewing on the cord. To prevent this, you can purchase a cord cover from most hardware stores. You could also try securing the cord to the floor with duct tape .
  
• Lack of regular cleaning may result in the pump becoming clogged with pet hair and food debris. The pump must be cleaned every 2 weeks to ensure proper function. Please refer to the owner's manual for detailed instructions on how to properly clean your motor. To clean the motor:
• Remove the motor from the fountain.
  
• Lift the impeller (looks like a small white propeller) out of the motor. There may be a face plate cover over the impeller than can be pulled up with a coin or fingernail. Wash the impeller in soapy water, removing hair and other gunk that has collected around it.
  
• Pour soapy water inside the motor cavity and clean with a small round brush like the one found in the Fountain Cleaning Kit. A small toothbrush might work too, or anything that can reach all the way inside of the cavity.
  
• Rinse all parts well before returning to the fountain.
• Water quality can also affect the pump and how effectively it runs. Hard water will cause calcium deposits to build up in the pump's cavity, blocking the impeller from spinning. If there is evidence of hard water build-up inside the pump, try adding plain white vinegar inside the pump's cavity (without the impeller) and allow it to soak for 10-15 minutes. Allow the impeller to soak in a separate bowl of vinegar for the same duration of time. Clean all fountain parts in soap and water before reassembling the fountain.
  
• Make sure the cord does not have any frayed or exposed wires due to pets possibly chewing the cord. If your pet is prone to chewing, visit your local hardware store and purchase a conduit cover to protect the cord.
  
• Pumps last for several years with proper cleaning. If the pump has been in regular use for this period of time, it may be old and need to be replaced.
  
• The fountain is to be used indoors only, with the exception of the Outdoor Dog Fountain. Outdoor usage for all other fountains can cause damage to the pump, at which point the pump would need to be replaced. The fountain parts and pump are not UL approved for outdoor use.
  
• If the pump was exposed to low water levels for a prolonged period of time, the pump's motor may have burned out and the pump may need to be replaced.
  

The motor is not working.

• Unplug the fountain then plug it back in.
  
• If the motor is humming, try cleaning the motor, making sure nothing is stuck around the impeller. You can also change the foam filter.
  
• If the motor is not humming, try replacing the pump.
  
• Never let the water in the bowl get below the minimum fill level. This can cause the pump to overheat and stop functioning. When refilling the bowl, make sure to add water before turning the fountain on.
  

The water’s not flowing as much as it used to.

• Disassemble and clean the pump.
  
• Clean the fountain, especially around the motor.
  
• Fill the fountain with water up leaving an inch of room at the top.
  
• With a 360 Plastic or Stainless Steel fountain, the more spouts on the top, the weaker the water flow for each spout. Try switching to a top with one fewer spout opening.
  

There’s black dirt in the bowl. This black stuff is loose activated carbon from the filter and is completely harmless for your pet to drink. The carbon filter is made of organic coconut shells. Rinse the filter in cold water before placing it in the fountain to prevent this. Some filters may shed more carbon than others due to differing consistency of carbon in each batch of filters, so don’t be surprised if some filters leave behind more carbon dust than others.

Disclaimers

Capacity is calculated by total volume. When using container, choose a capacity greater than what you need to prevent overfilling and spills.

Sizes

Shipping & Returns

Shipping Policy

We offer multiple shipping options, with most orders shipping within 1-2 business days. Delivery times vary based on location and shipping method. For full details, view our Shipping Policy.

Return Policy

If you’re not satisfied with your purchase, we accept returns on unopened, unused items within 30 days. Visit our Return Policy for details.

FAQs About Drinkwell 360 Stainless Steel Pet Fountain

How do I clean the fountain?

1. Unplug the fountain, empty it, and disassemble it.
2. Dishwasher-safe parts (except motor and cord) can go on the top rack; otherwise, hand-wash with a soft sponge and dish soap.
3. Clean the motor by removing the impeller and cleaning out any debris. Use a small brush or cotton swab for tight areas.
4. Rinse all parts thoroughly before reassembling and replacing the filter.
5. Reassemble the fountain, add fresh water, and plug it back in.

How can I make the filters last longer?

• Clean the fountain at least once a month.
• Replace water regularly between cleanings.
• Clean the pre-filter if your fountain has one, between main cleanings.
• Use pre-filtered or purified water to reduce impurities and extend filter life.

Note: Do not rinse the filter with soap as it can damage the pores, making the filter unusable.

Is a filter necessary for this fountain?

While not required, a filter significantly improves water quality by removing hair, debris, and odors, providing fresher water. Even with pre-filtered water, the activated carbon in the filter continuously purifies as it circulates through the fountain.

How do I help my pet get used to the fountain?

1. Set up the fountain unplugged so your pet can explore it quietly.
2. Plug it in briefly to introduce the sound and motion, gradually increasing usage time.
3. Remove other water sources once your pet is more comfortable.
4. Add a small flavor enhancer (e.g., tuna juice) without the filter to entice your pet, then replace with fresh water.

How do the filters work?

The activated carbon filter removes odors and large particles. The filter does not purify but enhances taste by trapping debris. Replace it every 2-4 weeks based on pet use.

How often should I change the filter?

• Carbon filters: Every 2-4 weeks
• Pre-filters: Every 1-2 months or more frequently if multiple pets use the fountain

What materials are used in the filters?

These filters use organic activated carbon from coconut shells, similar to fish tank filters and safe for pets.

What’s the difference between regular and premium carbon filters?

Premium filters have 6 smaller pouches instead of 2, distributing the carbon more evenly for better filtration quality.

Why is it important to change the filters?

Filters trap impurities in granulated carbon, preventing them from re-entering the water. Over time, the microscopic pores become clogged and lose effectiveness, requiring regular replacement.

Which side of the filter should face the front?

Insert the filter with the black side facing the front of the fountain.

Is the plastic in the fountain BPA-free?

Yes, all plastic parts, including cords, pumps, and filter housings, are BPA-free for safety.