Shipping Policies / Information

Free Ground Shipping (Orders over $100)

Note: calculated pre-tax, post-promo codes Please note there are a few exceptions for free shipping: Free ground shipping is only available to the 48 continental states; Alaska, Hawaii, Puerto Rico, and international orders do not qualify.  Pet food, vaccines (and other cold-shipped items), and some oversize/heavy orders are exempt. Certain shipments may require extra shipping cost due to weight or dimensions of the package. If additional shipping is required, your order will be held until we are able to reach you for approval of the additional charges

Ground Shipping

For orders under $x.xx, we charge a flat rate of $x.xx. Refrigerated items cannot be shipped ground. Orders shipping to Hawaii, Alaska or other US Territories are calculated based on weight and delivery destination.  

Ground shipping typically takes between 4-8 business days for delivery. Weather, holidays, or other situations outside of our control may cause delays. 

Certain shipments may require extra shipping cost due to weight or dimensions of the package. If additional shipping is required, your order will be held until we are able to reach you for approval of the additional charges. 

Please note there are a few exceptions for ground shipping: Few items have an additional shipping fee (due to weight and/or dimensions of the product). This will be stated on the item page.

Priority Shipping

Priority shipping is $x.xx and shipped through USPS or OnTrac and typically takes between 2-4 business days for delivery. 

Please note there are a few exceptions for priority shipping: Large or heavy items/orders do not qualify for priority shipping. Restrictions may apply to certain items; these will be marked on the product page. ORM-D items cannot be shipping priority due to mail carrier shipping regulations.

Vaccine/Overnight/Next Day

This will depend on which of these options we offer and with what carrier. These orders are only shipped Monday through Wednesday/Thursday. As weekend delivery is not currently available, orders placed Friday-Sunday will ship on Monday. Please note there are size limits for Vaccine/Overnight/Next Day orders. Generally, the maximum size is roughly 3-6 bottles or average sized items. The entire package cannot weigh more than 10 lbs. If you have selected

Vaccine/Overnight/Next Day shipping and your order is too large, you will be contacted as quickly as possible (or do we want to say it will be shipped priority if no temp sensitive items are included). Please make sure to give us a valid phone number that we can reach you immediately. The cut off time for these orders to be shipped on the same day they are placed is 2:00 PM EST (11:00 AM PST). Any order placed after that time will be shipped the next applicable business day. Pet Food Shipping Please note shipping cost on pet food is calculated based on weight and shipping destination. Please allow 7 to 12 business days for ground delivery. Pet food can only be shipped ground and must be shipped to a physical address, we cannot ship pet food to PO Boxes. International Shipping Signature Required Orders Please note, orders over $xxx will require a signature upon delivery to ensure the order is received. Vaccine and Temperature Sensitive Items A vaccine shipping charge of $xx.xx is charged for all orders containing vaccines or items that need to be refrigerated. If your order contains a variety of items, temperature sensitive items may be shipped separately to ensure they are properly shipped. Someone should be present to sign for and receive your cold ship/vaccine order when it is delivered. We cannot be responsible for vaccine orders that are delayed because no one is present at the time of delivery. These orders are shipping 1-2 days/overnight/next day? Discrepancy in Order HardyPaw must be contacted regarding any discrepancies or damage to your nonprescription order within 72hours of receipt. Please do not dispose of any items unless instructed to do so. If this process is not followed, it may interfere with our ability to rectify the issue. Shipping to PO Boxes or APO/FPO All orders being shipped to PO Boxes, APOs (Army Post Office), or FPOs (Fleet Post Office) must be shipped via USPS. We ship most orders under 1lb via USPS standard mail. There are size and weight limits when shipping through USPS. If your order is not able to be shipped to a PO Box, you will be contacted for a physical address. Please make sure to provide the best contact information so we can reach you in a timely manner for a resolution.