Shipping Policies

Ground Shipping 

Shipping charges are calculated at checkout based on weight and dimensions as well as delivery location.  Refrigerated items cannot be shipped ground. Orders shipping to Hawaii, Alaska, or other US Territories are calculated based on weight and delivery destination.  Ground shipping typically takes between 4-8 business days for delivery. Weather, holidays, or other situations outside of our control may cause delays. 

Certain shipments may require extra shipping cost due to weight or dimensions of the package. If additional shipping is required, your order will be held until we are able to reach you for approval of the additional charges. 

Please note there are a few exceptions for ground shipping: Few items have an additional shipping fee (due to weight and/or dimensions of the product). This will be stated on the item page.  

International Shipping

International shipping charges are calculated by weight and dimensions of the package. Shipments typically take 7-10 business days for delivery, but can take up to 30 days. We do not ship pet food or prescriptions internationally.

There may be some other restrictions with international orders. Hardy Paw is not responsible for any import duties or taxes. Please know the import laws of your country, Hardy Paw is not responsible for returned, damaged or destroyed packages by customs. Shipping charges will not be refunded on shipments returned by customs. 

Pet Food Shipping 

Please note shipping cost on pet food is calculated based on weight and shipping destination. Please allow 7 to 12 business days for ground delivery. Pet food can only be shipped ground and must be shipped to a physical address, we cannot ship pet food to PO Boxes. 

Signature Required Orders 

Please note, orders over $200 will require a signature upon delivery to ensure the order is received.  

Discrepancy in Order 

HardyPaw must be contacted regarding any discrepancies or damage to your nonprescription order within 48 hours of receipt. Please do not dispose of any items unless instructed to do so. If this process is not followed, it may interfere with our ability to rectify the issue. 

Shipping to PO Boxes or APO/FPO 

All orders being shipped to PO Boxes, APOs (Army Post Office), or FPOs (Fleet Post Office) must be shipped via USPS. We ship most orders under 1lb via USPS standard mail. There are size and weight limits when shipping through USPS. If your order is not able to be shipped to a PO Box, you will be contacted for a physical address. Please make sure to provide the best contact information so we can reach you in a timely manner for a resolution. 


Contact Us 

Our Customer Care Team is always happy to help with any questions you may have!
Please do not hesitate to reach out to us, we’re here for you! 

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Business Hours 

Monday - Friday: 9:00 AM - 5:00 PM PST